TERMS AND CONDITIONS

Deposit:
A 20% deposit per event is due within 24hours of accepting a booking request. Information regarding payment will be emailed to the contact who filled out a booking form with FaceOff Face Painting Melbourne within 24 hours of accepting the booking request.

If the deposit is not received within the allocated time, your hold on the date and time will be released.

Payment:
Full payment is to be paid via bank transfer. Details will be provided via invoice which will be sent to you within 24 hours of accepting the booking request.

FULL payment must be paid on or before the invoice due date or client forfeits the booking and there will be no deposit refund.

Cancellations:
In the event of cancellation, please be sure to read the terms and conditions outlined both on our website and the deposit invoice form. Please provide 7 days notice if you are postponing the event to a future date, or moving the event to a new venue.

Change of date or Cancelled Event:
-More than 7 days from the event: full payment will be either credited to use for a future event within 24 months of the original event or refunded.
-Less than 7 days from the event: 50% of your payment will be credited to use within 24 months of the original booking or refunded.
-Less than 72 hours from the event: The payment will not be credited. The full payment will be forfeited.
 

Travel Fees:
A travel fee may apply, This will be discussed with you at the time of booking, before the full payment is due.

Parking Fees:
If the artist is required to park in paid parking, parking fees will be added to the amount owing for the event. Please note it is the clients responsibility to pay for any Parking costs incurred by the artist along with additional time required for arrival in the event of limited parking or extend distance between parking and setup location. In turn please make sure you allow easily accessible close parking for our artists.

Park Parties and Outdoor Events:
Upon booking, you will have the option to notify FaceOff Face Painting Melbourne if the event will be held outdoors. Park parties and outdoor events MUST have a backup plan for the same date and time. This plan must be outlined upon filling out the booking form.

A wet/severe weather plan MUST be organised and outlined in the booking form for our deposit credit transfer option upon cancelation.

Our artists require good lighting so please keep this in mind when booking.
If you have accepted these terms and conditions and the outdoor event is cancelled at anytime, your payment will not be credited and the full payment will be forfeited.

Information About Your Booking:

You will receive a text message or email the week of the event to confirm the time of the event, the face painters name and any other details that apply to your booking.

Your FaceOff artist will arrive 10-15 minutes before the event time to set up and ensure painting starts at the designated time. The artist will notify you if they are running late and when their estimated time of arrival will be.

 

Your artist will take photos of the kids on the day. the artist will ask permission for each child if parents are close by, Please advise your artist during the booking if you do not wish them to take photos.

If there are more children than outlined in the booking form and you require additional time, this can be discussed with the face painter directly regarding additional charges  on the day, and if they have available time to extend their services. Keep in mind our artists are usually fully booked and need to attend other events.

Please note, we cannot offer discounts for less children once the numbers and allocated time of event has been confirmed.

In the case of having extra time, your artist will offer their services to the adults or offer a second opportunity for children to receive face/body painting and/or glitter tattoos/balloons if the artist has them on the day.

 

NOTE

We DO NOT apply face gems on children under 3 years of age due to the risk of swallowing them.
Face gems are not applied to every face, they are only applied when the artist has time and feels it suits the designs. Usually cosmetic glitters are applied.

 

We do not paint the faces of children under 3 years of age. We will absolutely not force any child to be painted even if the parent is insisting, face painting is meant to be a happy fun experience.
 

All FaceOff Face Painting Melbourne artists hold:

A valid Working With Children Check,
Public liability insurance,

Please notify us if you need a copy of these documents. They will be emailed to you before the event.

What Our Artist’s Require:
 

• Fresh and clean water

• An undercover, shaded area

• An adult height table

• 2 Adult height chairs

If you require the face painter to bring their own table and chairs, please let us know at the time of booking or when confirming party details the week prior to the event. There is no additional charge for your artist to supply table and chairs.

Our Products:
 

• All products used by FaceOff Face Painting Melbourne artists are professional, highest quality, non-toxic face paints. 

• We offer patch tests of our face paint to any children getting their face painted for the first time.

• Before and after each event, our paints, brushes and sponges are cleaned and disinfected.

• We use cosmetic grade glitters to apply to the face and body.

• Hair products and tools are also cleaned and disinfected before and after each event.

Allergic Reactions:
Parents of the children being painted accepted ALL responsibility for any skin reactions, irritation or allergic reactions that may occur.